SIT20322 - Certificate II in Hospitality
Overview
Start studying your passion for hospitality with Certificate II in Hospitality. Gain essential skills like customer service and basic service skills needed for a career in the world of hospitality.
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This is a nationally recognised course.
Longreach State High School (RTO30391), have a third-party agreement with CQUniversity to deliver this course to their students. CQUniversity is responsible for the course and issuance of qualifications. Longreach State High School conducts training, assessment and recruitment on behalf of CQUniversity. Longreach State High School will assist students with their application, including obtaining a Unique Student Identifier (USI) if they do not have one, and in undertaking a pre-enrolment literacy and numeracy assessment, called the BKSB (Basic Key Skills Builder). The BKSB will highlight any areas where students may require extra support from Longreach State High School and CQUniversity.
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In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
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CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
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CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Study Experience
- Training Restaurant
- Flexible Online Study
- Experienced Teaching Team
Career Opportunities
SIT20322 Certificate II in Hospitality provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Structure & Availability
On Campus
Duration:| Part Time Duration |
|---|
| 26 weeks |
26 weeks part time (one day per week on campus). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
Online self-paced study is required.
Cluster 1
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBSUS211 | Participate in sustainable work practices |
Cluster 2
| Unit Code | Unit Name |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Cluster 3
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Start TAFE Now (STN) - On Campus
Duration:| Part Time Duration |
|---|
| 26 weeks |
26 weeks part time (one day per week on campus). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level
Online study is required.
Cluster 1
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBSUS211 | Participate in sustainable work practices |
Cluster 2
| Unit Code | Unit Name |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Cluster 3
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
START TAFE NOW (STN) – Kairos College
Duration:| Part Time Duration |
|---|
| 26 weeks |
26 weeks par time (one day per week on campus). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level
Online study is required.
Cluster 1
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBSUS211 | Participate in sustainable work practices |
Cluster 2
| Unit Code | Unit Name |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Cluster 3
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Start TAFE Now (STN) - Trinity College
Duration:| Part Time Duration |
|---|
| 26 weeks |
26 weeks part time (one day per week on campus). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level
Online study is required.
Cluster 1
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBSUS211 | Participate in sustainable work practices |
Cluster 2
| Unit Code | Unit Name |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Cluster 3
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Trainees
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 12 months | 24 months |
12 months full time. Students must be working full or part time in industry and have a registered training contract. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level and have agreed workplace sign off.
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
Start TAFE Now - Online with Vocational Placement
Duration:| Part Time Duration |
|---|
| 78 weeks |
78 weeks over years 11 and 12.
This timeframe allows students to prioritise and allocate study throughout senior schooling. The second year of this program ensures suitable time for completion of units prior to processing of QCE points.
Students undertaking this mode of study will complete learning and assessments online. As a requirement for practical assessment and 12 required services, students will need to be working in a suitable hospitality business. This placement is sourced by the student.
Cluster 1 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
Cluster 2 - Year 11
| Unit Code | Unit Name |
|---|---|
| BSBSUS211 | Participate in sustainable work practices |
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
Cluster 3 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
Cluster 4 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITHIND007 | Use hospitality skills effectively |
Cluster 5 - Year 12
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
Cluster 6 -Year 12
| Unit Code | Unit Name |
|---|---|
| SITHIND006 | Source and use information on the hospitality industry |
ONLINE WITH VOCATIONAL PLACEMENT
Duration:| Part Time Duration |
|---|
| 52 weeks |
52 weeks part time online with vocational placement in industry. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level
Students undertaking this mode of study will complete learning and assessments online. As a requirement for practical assessment and 12 required services, students will need to be working in a suitable hospitality business. This placement is sourced by the student.
Cluster 1
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBSUS211 | Participate in sustainable work practices |
Cluster 2
| Unit Code | Unit Name |
|---|---|
| BSBCMM211 | Apply communication skills |
| BSBTWK201 | Work effectively with others |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Cluster 3
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
On Campus
| Intake | Locations |
|---|---|
| February, 2025 | On-campus, Mackay City, Rockhampton City |
| March, 2025 | On-campus, Mackay City, Rockhampton City |
Start TAFE Now (STN) - On Campus
| Intake | Locations |
|---|---|
| February, 2025 | On-campus, Mackay City, Rockhampton City |
| March, 2025 | On-campus, Mackay City, Rockhampton City |
This course has no residential schools.
For campus-based students, practical skills will be demonstrated in CQ University's Training Restaurants.
For the following course structure, placement within industry will be required to complete 12 service periods. Placement must be within an operational hospitality business. Placement can be paid or voluntary. This placement is to be organised by the student.
- Start TAFE Now - Online with Vocational Placement
- Online with Vocational Placement
Requirements
CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
- Any students undertaking the online delivery MUST be working within industry (paid or voluntary) for their practical assessment sign off and required 12 service periods. Noting that an industry supervisor must have relevant qualification or experience (minimum 3 years) of the course content. Evidence of suitable industry supervision will be required.
During Your Study:
- Although not mandatory, campus students may find it beneficial to be working in the hospitality industry to obtain a number of the required 12 service periods.
- Students must have access to a computer with internet and have basic computer skills
- 12 service periods are required for this qualification
- Please note, where undertaking Campus based delivery, minimum student numbers are required to be met prior to course commencement
Campus students, what to wear:
For class
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- Plain black polo or t-shirt (NO images)
- NO leggings, NO jeans, NO short shorts. NO singlets, NO cargo pants, NO tops that are exposing the body
For service days
- Plain black button shirt or blouse, short sleeved or ¾
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- NO leggings, NO jeans, No short shorts. NO singlets. NO cargo pants
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses.
If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding.
Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
We appreciate your interest in the Certificate II in Hospitality (SIT20322). There are currently no more intakes for 2025 for this course. Please, register your interest, to ensure you receive updates once applications become available for 2026.
